Learning Resources
Frequently Asked Questions
Currently sorted By creation date descending Sort chronologically: By last update | By creation date
How soon does information show up in Web Tool’s Status?After payments process | |
Why are Web Tool claims suspending?Contact the PSC, option “2” for claims issues. | |
Can Web Tool Lists be sorted by provider?Not at this time. The Lists can be sorted by who created them. | |
When I try to change my Web Tool password, it keeps saying I haven’t met the criteria. What should I do?The system recognizes when your password does not meet the password requirements. However, if you have reviewed your selected password and it does meet the password requirements, contact the EDI Support Center at 1-888-289-0709, and choose Option “1”. | |
Is there a limit to the number of claims in a Web Tool batch?There is not a limit to the number of claims in a batch. | |
Is there a way to find a claim in History if you had not submitted it through the Web Tool?No; you can only view that claim’s status. | |
If the beneficiary had Champus or Tri-Care and it paid 100%, why would I need to file to Medicaid?You would need to file to Medicaid for reporting purposes and for seeing the claim through from beginning to end. | |
Would you ever get locked out of the Web Tool if you put your password in wrong?No, there is no limit on password attempts. | |
Can you copy a Web Tool batch and then later delete an individual claim?Yes, you can copy batches and delete selected claims. | |