Learning Resources
Frequently Asked Questions
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If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?No | |
If providers aren’t getting remits, who can they contact?Provider Service Center/EDI | |
In the Web Tool's status section, do claims purge based on batch ID?They purge based on the check date. | |
Is there a way to find a claim in History if you had not submitted it through the Web Tool?No; you can only view that claim’s status. | |
Why are Web Tool claims suspending?Contact the PSC, option “2” for claims issues. | |
Will voids show up on the remit?Yes | |
How can I verify that my claims on the Web Tool have been submitted successfully? | |
If I delete a person from the Web Tool list and the person returns, do I have to re-enter all of the information?Yes. Once an entry is deleted, it is lost. You can choose to make the entry inactive, so you won’t see it. | |
Will Web Tool list information auto-update for you as changes are made?No, it is not tied to another system. Updates are your responsibility. | |