Learning Resources
Frequently Asked Questions
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Will voids show up on the remit?Yes | |
Why are Web Tool claims suspending?Contact the PSC, option “2” for claims issues. | |
Is there a way to find a claim in History if you had not submitted it through the Web Tool?No; you can only view that claim’s status. | |
In the Web Tool's status section, do claims purge based on batch ID?They purge based on the check date. | |
If providers aren’t getting remits, who can they contact?Provider Service Center/EDI | |
If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?No | |
How soon does information show up in Web Tool’s Status?After payments process | |
Does Web Tool’s Status show whether it is approved to be paid?Yes | |
Does Suspended mean processing?No; Suspended means that the claim is in review. | |
Would you ever get locked out of the Web Tool if you put your password in wrong?No, there is no limit on password attempts. | |