Frequently Asked Questions


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Frequently Asked Questions

 

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How can you get copies of enrollment letters?

To receive a copy of a member’s enrollment letter, they may contact Healthy Connections Choices or the member’s plan (that they were enrolled into).

If a member isn’t eligible, will the Web Tool show ineligible?

Yes, information is listed in red.


If a Health Insurance Information Referral Form (HIIRF) is completed with no documentation, will the member's TPL record be updated?

No, MIVS will further investigate and draft a letterhead showing steps taken.

If I have two separate claims for one member, do I have to enter the claim information twice on Web Tool?

Yes, you would have to submit two different claims. You can go to your submitted claim bucket and copy the claim with additional edits and changes and then resubmit it instead of rekeying two claims.


If the member doesn’t have an ID number for the MCO, how do we obtain it?

Contact the MCO.

If the member had Champus or Tri-Care and it paid 100%, why would I need to file to Medicaid?

You would need to file to Medicaid for reporting purposes and for seeing the claim through from beginning to end. 


If the Web Tool says they have 2 visits but the member goes somewhere else, how do we know if they have anymore visits?

Web Tool is updated nightly; you should always check and if they are out of visits, let them know before providing services.


What do you do if a member is out of visit counts?

When checking eligibility, you will see what visit counts they have left. You can request more from your representative or treat them as a self pay.

What if a claim is created, but the member says that he/she no longer has the insurance on file?

If a member no longer has the insurance policy that is seen on the Web Tool, the provider can refer the member to their eligibility counselor/worker, or complete the Health Insurance Information Referral Form (HIIRF) to update the member’s third party payer information. Making a change to a policy that already exists in the Medicaid Management Information System (MMIS) takes five days. The HIIRF Form can be faxed to 803-252-0870.


What if you know any other office has a claim waiting to be filed that uses the same visit counts you will be using to file a claim for a member?

You should also file right away. Area representatives can approve a few extra visits, but not every time.


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