Frequently Asked Questions


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Frequently Asked Questions

 

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What should I do if one line does not pay on your claim?

Correct and refile that one line.

Can I handwrite on the claim forms?

Yes you can, or you use a printing service.

How does Medicaid know what the provider is receiving from another carrier/third party payer?

There are spaces/sections on the claim form that identify what you receive from the other carrier.

Do we need to send an EOB?

An Explanation of Benefits from a third party payer should be kept on file in the provider’s office, especially if the payer didn’t submit payment.

What do you do if you contact a Primary Care Provider and they have no record of a patient?

If this were to happen, you would need to contact the Managed Care Organization directly.

Where can carrier codes be located?

Carrier Codes can be located in Appendix 2 of the Provider Manual.

How long does it take to process an adjustment?

It takes approximately 30-45 days to process an adjustment - the same as a normal claim in process.

How are split claims broken up?

A 10 in your CCN represents 8 lines; 20 is the next 8 lines, etc.

If doing a void/replace adjustment, does the Form 130 go along with the CMS-1500 claim form?

Yes, the replacement claim will be attached to the Form 130.

Can claims be lost via the Web Tool?

Generally, they don’t get lost using the web.


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