Learning Resources
Frequently Asked Questions
| All categories |
WEB TOOL: REMIT & STATUS |
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If providers aren’t getting remits, who can they contact?Provider Service Center/EDI | |
In the Web Tool's status section, do claims purge based on batch ID?They purge based on the check date. | |
Is there a way to find a claim in History if you had not submitted it through the Web Tool?No; you can only view that claim’s status. | |
Why are Web Tool claims suspending?Contact the PSC, option “2” for claims issues. | |
Will voids show up on the remit?Yes | |
Will Web Tool list information auto-update for you as changes are made?No, it is not tied to another system. Updates are your responsibility. | |
WEB TOOL: SUBMIT A CLAIM |
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Can batches be deleted after they are sent?No. Batches cannot be deleted at this time. | |
Can you copy a Web Tool batch and then later delete an individual claim?Yes, you can copy batches and delete selected claims. | |
Can you correct a Web Tool claim online?Yes; this can be done by submitting a new claim. | |
Can you file Medicaid as secondary on Web Tool?Yes, providers must file to all other payers and then input that information (received money) on the claim form on the Web Tool. There is a place to identify the hierarchy. | |