Frequently Asked Questions


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Frequently Asked Questions

 

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WEB TOOL: REMIT & STATUS

Can you send me a copy of the Remittance Advice (RA)?

Copies of Remittance Advice statements can be retrieved online via the Web Tool.

If the remittance advice date is not available, complete a Duplicate Remittance Advice Request Form in the Forms Section of all provider manuals. There is a processing fee of $20 plus 20 cents per page copied. The charges will be deducted from a future Remittance Advice, appearing as a debit adjustment. The duplicate RA policy was enacted in December 2010.

Entry link: Can you send me a copy of the Remittance Advice (RA)?

Does Suspended mean processing?

No; Suspended means that the claim is in review. 

Entry link: Does Suspended mean processing?

Does Web Tool’s Status show whether it is approved to be paid?

Yes

Entry link: Does Web Tool’s Status show whether it is approved to be paid?

How can I verify that my claims on the Web Tool have been submitted successfully?

If you received a batch number for the submission, then the submission reached MCCS. Go to Reports and click on the type of report that was sent (i.e.: CMS-1500, etc.). If a batch number is shown for the day and number of claims in the batch sent, the submission went through.

Entry link: How can I verify that my claims on the Web Tool have been submitted successfully?

How soon does information show up in Web Tool’s Status?

After payments process

Entry link: How soon does information show up in Web Tool’s Status?

If I delete a person from the Web Tool list and the person returns, do I have to re-enter all of the information?

Yes. Once an entry is deleted, it is lost. You can choose to make the entry inactive, so you won’t see it.

Entry link: If I delete a person from the Web Tool list and the person returns, do I have to re-enter all of the information?

If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?

No

Entry link: If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?

If providers aren’t getting remits, who can they contact?

Provider Service Center/EDI

Entry link: If providers aren’t getting remits, who can they contact?

In the Web Tool's status section, do claims purge based on batch ID?

They purge based on the check date.

Entry link: In the Web Tool's status section, do claims purge based on batch ID?

Is there a way to find a claim in History if you had not submitted it through the Web Tool?

No; you can only view that claim’s status.

Entry link: Is there a way to find a claim in History if you had not submitted it through the Web Tool?


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