Learning Resources
Frequently Asked Questions
All categories |
WEB TOOL |
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How far back can you bill?Within 12 months | |
How far back can you file a void?15 - 18 months | |
How long will a Web Tool claim stay out as a draft?Three months. | |
How soon does information show up in Web Tool’s Status?After payments process | |
If a beneficiary isn’t eligible, will the Web Tool show ineligible?Yes, information is listed in red. | |
If I delete a person from the Web Tool list and the person returns, do I have to re-enter all of the information?Yes. Once an entry is deleted, it is lost. You can choose to make the entry inactive, so you won’t see it. | |
If I have two separate claims for one beneficiary, do I have to enter the claim information twice on Web Tool?Yes, you would have to submit two different claims. You can go to your submitted claim bucket and copy the claim with additional edits and changes and then resubmit it instead of rekeying two claims. | |
If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?No | |
If providers aren’t getting remits, who can they contact?Provider Service Center/EDI | |