Learning Resources
Frequently Asked Questions
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When are TADs available for providers to view on the Web Tool? | |
When are the DHHS Form 181, CRCF 01 and IPC forms due back to MCCS? | |
When I try to change my Web Tool password, it keeps saying I haven’t met the criteria. What should I do?The system recognizes when your password does not meet the password requirements. However, if you have reviewed your selected password and it does meet the password requirements, contact the EDI Support Center at 1-888-289-0709, and choose Option “1”. | |
When is the credit balance report due?Reports are due by the 30th day of the following month after the respective quarter end. If the report has not been submitted by the due date, a late notification letter will be sent to the provider. | |
When should eligibility be checked?You should check before providing services. | |
When should I expect to receive my provider revalidation approval?Once the provider revalidation process is complete and error free, provider revalidation approval will be emailed to the email address entered during the provider revalidation process within 30 days. Revalidation FAQs PDF | |
When will the new screening and enrollment guidelines be implemented?Although indicated in a May 9, 2012 Medicaid Bulletin and letter to State Agencies this would be implemented by August 1, 2012, due to delays a new implementation date will be targeted and communicated to providers in future bulletins. Prior to implementation, provider outreach activities will focus on communication of the new policies and other related information. New screening and enrollment information will be distributed through Medicaid bulletins, SCDHHS website messages and alerts, training and orientation activities for certain programs and updates to Program Manuals. | |
When would you use a void?You would use a void if you bill for something by mistake; accidental claim submission, for example. | |
Where are the carrier codes listed?Appendix 2 of your SCDHHS Provider Manual. | |