Learning Resources
Frequently Asked Questions
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Do you have to put the last 4 digits of the zip code for Claims Entry?Yes; you can find zip codes on the US Postal Services website: www.usps.com. Click on Look Up a Zip Code™ | |
Do you have to submit claims through Web Tool?No, you may use other options like hard copy or vendor/clearing house. | |
Does a member have to be on Medicaid to qualify for HIPP?No, but they must be Medicaid eligible. | |
Does Suspended mean processing?No; Suspended means that the claim is in review. | |
Does the Medicaid card have all the information needed?No, you should further investigate eligibility using eligibility resources and the information provided on the card. | |
Does the Web Tool’s Lists feature allow you to save a member’s prior authorization in a field?No, prior authorization may not be necessary for all services. There is a field for prior authorization. | |
Does Web Tool’s Status show whether it is approved to be paid?Yes | |