Learning Resources
Frequently Asked Questions
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When I try to change my Web Tool password, it keeps saying I haven’t met the criteria. What should I do?The system recognizes when your password does not meet the password requirements. However, if you have reviewed your selected password and it does meet the password requirements, contact the EDI Support Center at 1-888-289-0709, and choose Option “1”. | |
What form needs to be completed for access to the Web Tool?The trading partner agreement form needs to be completed. | |
Do I have to request another Login and Password if more than one person wants to use the Web Tool?Yes, all users must have their own individual login ID and Password to access the Web Tool. If more than one user tries to login under the same login ID and Password, they will receive a denial message. | |
Can you copy a Web Tool batch and then later delete an individual claim?Yes, you can copy batches and delete selected claims. | |
Can Web Tool users in the same organization see each other’s claim information?Users in the same organization based on the provider’s NPI number will be able to see claim information entered by other users. | |
Can Web Tool Lists be sorted by provider?Not at this time. The Lists can be sorted by who created them. | |
Are Web Tool lists separated by login?No, your lists are sharable. | |
When are the DHHS Form 181, CRCF 01 and IPC forms due back to MCCS? | |
When are TADs available for providers to view on the Web Tool? | |