Frequently Asked Questions


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Frequently Asked Questions

 

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If you are checking a new person’s eligibility, can you add them to your recipient list from that screen?

Yes, there is a button to do that.


What is the payment cycle?

The payment cycle is: Wed-Mon, payments are processed on Tuesday, and payment is received as early as Friday.


Do you have to submit claims through Web Tool?

No, you may use other options like hard copy or vendor/clearing house.


Where are your procedure codes located?

Procedure codes are located in Section 4 of your manual and the DHHS website.

Can you print the batch ID?

Yes you can, by doing a file>print from the browser bar.

If I have two separate claims for one beneficiary, do I have to enter the claim information twice on Web Tool?

Yes, you would have to submit two different claims. You can go to your submitted claim bucket and copy the claim with additional edits and changes and then resubmit it instead of rekeying two claims.



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