Frequently Asked Questions


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Frequently Asked Questions

 

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Do you have to submit claims through Web Tool?

No, you may use other options like hard copy or vendor/clearing house.

Where are your procedure codes located?

Procedure codes are located in Section 4 of your manual and the DHHS website.

Can you print the batch ID?

Yes you can, by doing a file>print from the browser bar.

If I have two separate claims for one member, do I have to enter the claim information twice on Web Tool?

Yes, you would have to submit two different claims. You can go to your submitted claim bucket and copy the claim with additional edits and changes and then resubmit it instead of rekeying two claims.


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