Learning Resources
Frequently Asked Questions
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If you copy an entire Web Tool batch over, can you choose which claims to submit?Yes | |
If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?No | |
Will voids show up on the remit?Yes | |
How far back can you file a void?15 - 18 months | |
Do you have to put in diagnosis codes?If the service you are providing requires the use of a diagnosis code, then you must enter the diagnosis code with your claim information. | |
How far back can you bill?Within 12 months | |
Will systems recognize a duplicate claim if it is denied?No, because it did not process. | |
Can you correct a Web Tool claim online?Yes; this can be done by submitting a new claim. | |
Does Suspended mean processing?No; Suspended means that the claim is in review. | |
Does Web Tool’s Status show whether it is approved to be paid?Yes | |