Learning Resources
Frequently Asked Questions
Currently sorted By creation date ascending Sort chronologically: By last update | By creation date
Are program representatives organized by demographics?Yes they are, depending on service area. | |
Does a member have to be on Medicaid to qualify for HIPP?No, but they must be Medicaid eligible. | |
How often are provider manuals updated?Provider manuals are usually updated monthly based on program area. | |
Who updates the website for manuals? | |
Where can you find an out of state referral form?That form can be found on SCDHHS.gov. | |
What do you do if a member is out of visit counts?When checking eligibility, you will see what visit counts they have left. You can request more from your representative or treat them as a self pay. | |
Can you only see a certain amount of beneficiaries?Yes, but you must have a visible sign stating so. | |
Can you export data from Web Tool?Not at this time, however you can print screen and save it as a file. | |
Will recertification dates be listed on Web Tool?No, it would violate HIPPA. | |
If the member doesn’t have an ID number for the MCO, how do we obtain it?Contact the MCO. | |