Frequently Asked Questions


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Frequently Asked Questions

 

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ADJUSTMENTS

Will the system distinguish that a company has multiple provider numbers?

Yes, make sure all their information is correct when completing the claim form.
Entry link: Will the system distinguish that a company has multiple provider numbers?

Will voids show up on the remit?

Yes

Entry link: Will voids show up on the remit?

CREDIT BALANCE REPORTING

Do I still submit the UB-04 adjustment if I've submitted the credit balance report?

The MIVS credit balance reporting format is not eliminating or replacing a provider’s necessity to submit a UB-04 for claim adjustment(s).

Entry link: Do I still submit the UB-04 adjustment if I've submitted the credit balance report?

How do I know that my credit balance report was received?

Providers may send an e-mail request for Medicaid credit balance receipt confirmation to creditbalancemivs@bcbssc.com.

For questions call 1-888-289-0709 option 5, option 1.

Entry link: How do I know that my credit balance report was received?

Is the credit balance report replacing other credit balance reivews I receive from other agencies?

The Medicaid Credit Balance Report is not replacing the current credit balance reviews performed by other reviewing agencies. Providers are not to report other agencies’ identified claims on the Medicaid Credit Balance Report - this may cause possible duplication of claim recoupment. Providers impacted by such reviews need to continue their current procedure in responding to any correspondence received from other agencies’ credit balance reviews.

Entry link: Is the credit balance report replacing other credit balance reivews I receive from other agencies?

What is a credit balance?

A credit balance is a positive amount that remains in a patient’s account which may have resulted from multiple reimbursements from several payers, adjustments to previously paid claims of a provider, duplicate payment, or subrogation events due to accidents and other injury cases. When another third party payer reimburses a provider for claims that Medicaid paid, either in part or in full, a refund is due to the Medicaid Program.

Entry link: What is a credit balance?

When is the credit balance report due?

Reports are due by the 30th day of the following month after the respective quarter end. If the report has not been submitted by the due date, a late notification letter will be sent to the provider.

Entry link: When is the credit balance report due?

Where can I find the Medicaid Credit Balance Report forms?

The Medicaid Credit Balance Report Certification Page and Claim Detail forms can be found under the For Providers menu option at SCDHHS.gov – see Credit Balance Forms.

Entry link: Where can I find the Medicaid Credit Balance Report forms?

Where do I send in my credit balance report?

The reports and checks may be mailed regular or certified mail to MIVS, Attn: Benefit Recovery – Credit Balance Reporting, P.O. Box 8355, Columbia, SC 29202-8355 or may be sent by facsimile to MIVS, Attn: Benefit Recovery – Credit Balance Reporting, 803-462-2582.

Entry link: Where do I send in my credit balance report?

Why was my credit balance report rejected?

Providers that submit inaccurate or incomplete information will be notified of the rejected credit balance report. The provider will be instructed to re-submit another report for the applicable quarter.

Entry link: Why was my credit balance report rejected?


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