Frequently Asked Questions


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Frequently Asked Questions

 

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WEB TOOL: REMIT & STATUS

Why are Web Tool claims suspending?

Contact the PSC, option “2” for claims issues. 

Entry link: Why are Web Tool claims suspending?

Will voids show up on the remit?

Yes

Entry link: Will voids show up on the remit?

Will Web Tool list information auto-update for you as changes are made?

No, it is not tied to another system. Updates are your responsibility.

Entry link: Will Web Tool list information auto-update for you as changes are made?

WEB TOOL: SUBMIT A CLAIM

Can batches be deleted after they are sent?

No. Batches cannot be deleted at this time.

Entry link: Can batches be deleted after they are sent?

Can you copy a Web Tool batch and then later delete an individual claim?

Yes, you can copy batches and delete selected claims.

Entry link: Can you copy a Web Tool batch and then later delete an individual claim?

Can you correct a Web Tool claim online?

Yes; this can be done by submitting a new claim. 

Entry link: Can you correct a Web Tool claim online?

Can you file Medicaid as secondary on Web Tool?

Yes, providers must file to all other payers and then input that information (received money) on the claim form on the Web Tool. There is a place to identify the hierarchy.

Entry link: Can you file Medicaid as secondary on Web Tool?

Can you resubmit a denied claim once correct on Web Tool?

Yes. Copy the claim, correct it, and submit it.

Entry link: Can you resubmit a denied claim once correct on Web Tool?

Can you resubmit the same claim via the Web Tool?

Yes, if you submit a new claim, you will get a new CCN.

Entry link: Can you resubmit the same claim via the Web Tool?

Can you use the Web Tool for adjustments, if you filed through a clearinghouse?

Yes, you may submit an adjustment through the Web Tool, even if the original claim was filed using a clearinghouse – as long as it is within 15-18 months. However, UB-04 (Institutional) billers must file adjustments in the same medium as the original claim.

Entry link: Can you use the Web Tool for adjustments, if you filed through a clearinghouse?


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