Frequently Asked Questions


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Frequently Asked Questions

 

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WEB TOOL: GETTING ACCESS

Can Web Tool users in the same organization see each other’s claim information?

Users in the same organization based on the provider’s NPI number will be able to see claim information entered by other users.

Entry link: Can Web Tool users in the same organization see each other’s claim information?

Do I have to request another Login and Password if more than one person wants to use the Web Tool?

Yes, all users must have their own individual login ID and Password to access the Web Tool.  If more than one user tries to login under the same login ID and Password, they will receive a denial message.

Entry link: Do I have to request another Login and Password if more than one person wants to use the Web Tool?

What form needs to be completed for access to the Web Tool?

The trading partner agreement form needs to be completed.

Entry link: What form needs to be completed for access to the Web Tool?

When I try to change my Web Tool password, it keeps saying I haven’t met the criteria. What should I do?

The system recognizes when your password does not meet the password requirements.  However, if you have reviewed your selected password and it does meet the password requirements, contact the EDI Support Center at 1-888-289-0709, and choose Option “1”. 

Entry link: When I try to change my Web Tool password, it keeps saying I haven’t met the criteria.  What should I do?

Would you ever get locked out of the Web Tool if you put your password in wrong?

No, there is no limit on password attempts. 

Entry link: Would you ever get locked out of the Web Tool if you put your password in wrong?

WEB TOOL: LISTS FEATURE

Are Web Tool lists separated by login?

No, your lists are sharable.

Entry link: Are Web Tool lists separated by login?

Can Web Tool Lists be sorted by provider?

Not at this time. The Lists can be sorted by who created them. 

Entry link: Can Web Tool Lists be sorted by provider?

Does the Web Tool’s Lists feature allow you to save a beneficiary’s prior authorization in a field?

No, prior authorization may not be necessary for all services. There is a field for prior authorization.

Entry link: Does the Web Tool’s Lists feature allow you to save a beneficiary’s prior authorization in a field?

WEB TOOL: REMIT & STATUS

Can batches be deleted after they are sent?

No. Batches cannot be deleted at this time.

Entry link: Can batches be deleted after they are sent?

Can I check claim status on the Web Tool?

Yes. Key in the NPI or provider ID number and the recipient ID number and press submit.

Entry link: Can I check claim status on the Web Tool?


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