Learning Resources
Frequently Asked Questions
| All categories |
WEB TOOL |
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Can you copy a Web Tool batch and then later delete an individual claim?Yes, you can copy batches and delete selected claims. | |
Can you correct a Web Tool claim online?Yes; this can be done by submitting a new claim. | |
Can you export data from Web Tool?Not at this time, however you can print screen and save it as a file. | |
Can you file Medicaid as secondary on Web Tool?Yes, providers must file to all other payers and then input that information (received money) on the claim form on the Web Tool. There is a place to identify the hierarchy. | |
Can you print the batch ID?Yes you can, by doing a file>print from the browser bar. | |
Can you resubmit a denied claim once correct on Web Tool?Yes. Copy the claim, correct it, and submit it. | |
Can you resubmit the same claim via the Web Tool?Yes, if you submit a new claim, you will get a new CCN. | |
Can you send me a copy of the Remittance Advice (RA)?Copies of Remittance Advice statements can be retrieved online via the Web Tool. If the remittance advice date is not available, complete a Duplicate Remittance Advice Request Form in the Forms Section of all provider manuals. There is a processing fee of $20 plus 20 cents per page copied. The charges will be deducted from a future Remittance Advice, appearing as a debit adjustment. The duplicate RA policy was enacted in December 2010. | |
Can you use the Web Tool for adjustments, if you filed through a clearinghouse?Yes, you may submit an adjustment through the Web Tool, even if the original claim was filed using a clearinghouse – as long as it is within 15-18 months. However, UB-04 (Institutional) billers must file adjustments in the same medium as the original claim. | |
Do I have to request another Login and Password if more than one person wants to use the Web Tool?Yes, all users must have their own individual login ID and Password to access the Web Tool. If more than one user tries to login under the same login ID and Password, they will receive a denial message. | |