Tuesday, May 14, 2024, 9:35 PM
Site: Healthy Connections Medicaid E-Learning
Course: Learning Resources (Learning Resources)
Glossary: Frequently Asked Questions
Will voids show up on the remit?Yes |
Why are Web Tool claims suspending?Contact the PSC, option “2” for claims issues. |
Is there a way to find a claim in History if you had not submitted it through the Web Tool?No; you can only view that claim’s status. |
In the Web Tool's status section, do claims purge based on batch ID?They purge based on the check date. |
If providers aren’t getting remits, who can they contact?Provider Service Center/EDI |
If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?No |
How soon does information show up in Web Tool’s Status?After payments process |
Does Web Tool’s Status show whether it is approved to be paid?Yes |
Does Suspended mean processing?No; Suspended means that the claim is in review. |
Would you ever get locked out of the Web Tool if you put your password in wrong?No, there is no limit on password attempts. |