Saturday, July 5, 2025, 2:20 PM
Site: Healthy Connections Medicaid E-Learning
Course: Learning Resources (Learning Resources)
Glossary: Frequently Asked Questions
Why are Web Tool claims suspending?Contact the PSC, option “2” for claims issues. |
Will voids show up on the remit?Yes |
How can I verify that my claims on the Web Tool have been submitted successfully? |
If I delete a person from the Web Tool list and the person returns, do I have to re-enter all of the information?Yes. Once an entry is deleted, it is lost. You can choose to make the entry inactive, so you won’t see it. |
Will Web Tool list information auto-update for you as changes are made?No, it is not tied to another system. Updates are your responsibility. |
Is the Web Tool updated daily?Yes, the Web Tool is updated every night. |
What is an MHN referral number?If your service requires a referral, the MHN gives you an authorization number. |
Will MCO info be available via the Web Tool?A provider can verify Managed Care Organization enrollment on the eligibility section of the Web Tool under the “Beneficiary Special Program Data” section. |
When should eligibility be checked?You should check before providing services. |
Can you resubmit a denied claim once correct on Web Tool?Yes. Copy the claim, correct it, and submit it. |