Wednesday, July 9, 2025, 6:06 AM
Site: Healthy Connections Medicaid E-Learning
Course: Learning Resources (Learning Resources)
Glossary: Frequently Asked Questions
Are program representatives organized by demographics?Yes they are, depending on service area. |
Does a member have to be on Medicaid to qualify for HIPP?No, but they must be Medicaid eligible. |
How often are provider manuals updated?Provider manuals are usually updated monthly based on program area. |
Who updates the website for manuals?MCCS sends the updates and changes once received from DHHS. |
Where can you find an out of state referral form?That form can be found on SCDHHS.gov. |
What do you do if a member is out of visit counts?When checking eligibility, you will see what visit counts they have left. You can request more from your representative or treat them as a self pay. |
Can you only see a certain amount of beneficiaries?Yes, but you must have a visible sign stating so. |
Can you export data from Web Tool?Not at this time, however you can print screen and save it as a file. |
Will recertification dates be listed on Web Tool?No, it would violate HIPAA. |
If the member doesn’t have an ID number for the MCO, how do we obtain it?Contact the MCO. |