Wednesday, July 9, 2025, 6:06 AM
Site: Healthy Connections Medicaid E-Learning
Course: Learning Resources (Learning Resources)
Glossary: Frequently Asked Questions

Are program representatives organized by demographics?

Yes they are, depending on service area.

Does a member have to be on Medicaid to qualify for HIPP?

No, but they must be Medicaid eligible.

How often are provider manuals updated?

Provider manuals are usually updated monthly based on program area.

Who updates the website for manuals?

MCCS sends the updates and changes once received from DHHS.

Where can you find an out of state referral form?

That form can be found on SCDHHS.gov.

What do you do if a member is out of visit counts?

When checking eligibility, you will see what visit counts they have left. You can request more from your representative or treat them as a self pay.

Can you only see a certain amount of beneficiaries?

Yes, but you must have a visible sign stating so.

Can you export data from Web Tool?

Not at this time, however you can print screen and save it as a file.

Will recertification dates be listed on Web Tool?

No, it would violate HIPAA.

If the member doesn’t have an ID number for the MCO, how do we obtain it?

Contact the MCO.