Tuesday, July 16, 2024, 2:59 PM
Site: Healthy Connections Medicaid E-Learning
Course: Learning Resources (Learning Resources)
Glossary: Frequently Asked Questions

When would you use a void?

You would use a void if you bill for something by mistake; accidental claim submission, for example.

Where are the carrier codes listed?

Appendix 2 of your SCDHHS Provider Manual.

Where can I attach documentation to my Web Tool claim?

On the Claim Entry screen, go to the Document tab to attach your documentation. (Effective August 17, 2015) Claims Attachments – Web Tool Reference Guide.

Why are Web Tool claims suspending?

Contact the PSC, option “2” for claims issues. 

Will MCO info be available via the Web Tool?

A provider can verify Managed Care Organization enrollment on the eligibility section of the Web Tool under the “Beneficiary Special Program Data” section.

Will systems recognize a duplicate claim if it is denied?

No, because it did not process. 

Will voids show up on the remit?


Will Web Tool list information auto-update for you as changes are made?

No, it is not tied to another system. Updates are your responsibility.

Would you ever get locked out of the Web Tool if you put your password in wrong?

No, there is no limit on password attempts.