Can you send me a copy of the Remittance Advice (RA)?
If the remittance advice date is not available, complete a Duplicate Remittance Advice Request Form in the Forms Section of all provider manuals. There is a processing fee of $20 plus 20 cents per page copied. The charges will be deducted from a future Remittance Advice, appearing as a debit adjustment. The duplicate RA policy was enacted in December 2010.
Does Suspended mean processing?
No; Suspended means that the claim is in review.
Does Web Tool’s Status show whether it is approved to be paid?
How can I verify that my claims on the Web Tool have been submitted successfully?
How soon does information show up in Web Tool’s Status?
After payments process
If I delete a person from the Web Tool list and the person returns, do I have to re-enter all of the information?
Yes. Once an entry is deleted, it is lost. You can choose to make the entry inactive, so you won’t see it.
If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?
If providers aren’t getting remits, who can they contact?
Provider Service Center/EDI
In the Web Tool's status section, do claims purge based on batch ID?
They purge based on the check date.
Is there a way to find a claim in History if you had not submitted it through the Web Tool?
No; you can only view that claim’s status.