Friday, April 26, 2024, 5:12 PM
Site: Healthy Connections Medicaid E-Learning
Course: Learning Resources (Learning Resources)
Glossary: Frequently Asked Questions
WEB TOOL: REMIT & STATUS
If I delete a person from the Web Tool list and the person returns, do I have to re-enter all of the information?Yes. Once an entry is deleted, it is lost. You can choose to make the entry inactive, so you won’t see it. |
If I submit a claim through a vendor, will I be able to view it under Web Tool’s History?No |
If providers aren’t getting remits, who can they contact?Provider Service Center/EDI |
In the Web Tool's status section, do claims purge based on batch ID?They purge based on the check date. |
Is there a way to find a claim in History if you had not submitted it through the Web Tool?No; you can only view that claim’s status. |
Why are Web Tool claims suspending?Contact the PSC, option “2” for claims issues. |
Will voids show up on the remit?Yes |
Will Web Tool list information auto-update for you as changes are made?No, it is not tied to another system. Updates are your responsibility. |
WEB TOOL: SUBMIT A CLAIM
Can batches be deleted after they are sent?No. Batches cannot be deleted at this time. |
Can you copy a Web Tool batch and then later delete an individual claim?Yes, you can copy batches and delete selected claims. |