Thursday, June 17, 2021, 3:51 PM
Site: Healthy Connections Medicaid E-Learning
Course: Learning Resources (Learning Resources)
Glossary: Frequently Asked Questions
WEB TOOL: GETTING ACCESS

Can Web Tool users in the same organization see each other’s claim information?

Users in the same organization based on the provider’s NPI number will be able to see claim information entered by other users.

Do I have to request another Login and Password if more than one person wants to use the Web Tool?

Yes, all users must have their own individual login ID and Password to access the Web Tool.  If more than one user tries to login under the same login ID and Password, they will receive a denial message.

What form needs to be completed for access to the Web Tool?

The trading partner agreement form needs to be completed.

When I try to change my Web Tool password, it keeps saying I haven’t met the criteria. What should I do?

The system recognizes when your password does not meet the password requirements.  However, if you have reviewed your selected password and it does meet the password requirements, contact the EDI Support Center at 1-888-289-0709, and choose Option “1”. 

Would you ever get locked out of the Web Tool if you put your password in wrong?

No, there is no limit on password attempts. 

WEB TOOL: LISTS FEATURE

Are Web Tool lists separated by login?

No, your lists are sharable.

Can Web Tool Lists be sorted by provider?

Not at this time. The Lists can be sorted by who created them. 

Does the Web Tool’s Lists feature allow you to save a beneficiary’s prior authorization in a field?

No, prior authorization may not be necessary for all services. There is a field for prior authorization.

WEB TOOL: REMIT & STATUS

Can batches be deleted after they are sent?

No. Batches cannot be deleted at this time.

Can I check claim status on the Web Tool?

Yes. Key in the NPI or provider ID number and the recipient ID number and press submit.